There are 2 possible reasons why you may not have received the tracking information - let's go over them.

The selected print provider doesn't offer tracked delivery

Your order may be shipping from one of the following print providers - Prodigi, WOYC (some orders only, see here), or WPaPS. Unfortunately, these print providers don’t offer tracked carrier services for their orders. To see the estimated shipping times, visit our shipping rates page.

The order hasn't been shipped yet

Your order might still be in production - please allow up to 7 business days for it to be completed. The tracking information will become available once the order status has changed to "Fulfilled".

You can check the current order status and the "ship by" estimate if you navigate to the "My Orders" tab in your Printify account.

If your order has a tracking number, but there are no recent tracking updates, please get in touch with our Merchant Support team by clicking on the chat bubble, and we'll look into it for you.

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