Printify is a print on demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered a wrong size, color, or simply doesn’t like the product.
However, you can set your own store policy in order to offer returns or exchanges at your own cost. In that case, you will want to set up a custom return address in Printify settings.
If there is a problem with an order
In case there is a problem with an order and/or the received products, please get in touch with our merchant support team within 30 days of product delivery. Printify offers a free replacement or a refund (to your Printify Balance) in cases of a damaged product or a manufacturing error.
The Printify Balance will cover the production and shipping costs of new orders, or it can also be withdrawn to the same payment source where it originally came from.
Please note that in case a replacement order is arranged, there is no need to send the original order back to us.
However, it should be pointed out that if the order shipping details were incorrect, or if the customer ordered the wrong size or color, Printify will not be held responsible and will not offer replacements or refunds. You are responsible for capturing the right information from your customers.
How to contact our support team
In order to resolve the problem most efficiently, get in touch with our merchant support team by clicking on the affected order in your Printify account. Then click on Submit Issue, located below the product that has the problem.
Our team will do everything possible to correct the situation and provide the most suitable solution to you.