Printify is a print on demand company, all products are unique and produced per order. Returns or exchanges are not supported if your customer ordered a wrong size, color, or simply doesn’t like the product. Our Print Providers don’t have inventory space to keep the unwanted items.
You can set your own store policy and offer returns or exchanges. In this case, you can set up custom return address in Printify settings.
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Printify is not responsible and will not offer replacements or refunds. You are responsible of capturing the right information from your customers.
However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
In case a replacement order is arranged, there is no need to send the original order back to us.
If issues arise with a replacement order, we can offer you a refund to your Printify Balance, which later will automatically cover the production and shipping costs of new orders or it can be withdrawn to the same payment source where it initially came from anytime.
Please feel free to contact our Merchant Support Team with all the necessary information and photographic evidence for investigation in this Order Issue Submission Form, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending if the replacement or a refund is eligible or not.