Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply doesn’t like the product.

However, you can set your own store policy in order to offer returns or exchanges at your own cost. In that case, you will want to set up a custom return address in Printify settings.

If there is a problem with an order

If there is a problem with an order and/or the received products, please get in touch with our Merchant Support team within 30 days of product delivery. Printify offers a free replacement or a refund (to your Printify balance) in case of a damaged product or a manufacturing error.

The Printify balance will cover the production and shipping costs of new orders, or it can also be withdrawn to the same payment source where it originally came from.

In case a replacement order is arranged, there is no need to send the original order back to us.

Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, Printify will not be held responsible and will not offer replacements or refunds. You are responsible for capturing the right information from your customers.

How to contact our team

In order to resolve the problem most efficiently, get in touch with our Merchant Support team by clicking on the affected order in your Printify account. Then click on “Submit issue”, located below the product that has the problem.

Please note that if there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Our team will do everything possible to correct the situation and provide the most suitable solution for you.

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