If the order hasn’t been sent to production yet
The order can be canceled, as well as edited by yourself in your Printify account. Feel free to add or remove products, as well as edit the shipping details.
Please note: If you would like to make changes to the product that is already in an “On hold” order — you'll need to create a duplicate product and edit the order to replace the product, as described here.
If the order has been sent to production
If the order has been sent to production, it means that the order data has reached the print provider, and they may already be working on the order fulfillment. Due to that, it may not be possible to cancel the order free of charge at this point.
Nevertheless, our support team will reach out to the print provider and attempt to cancel the order for a refund.
In order to request order cancellation, please click on the order in your account, followed by “Cancel Order”:
Please note: Cancellation with a refund is not guaranteed to be possible, as the order may have already entered the production process.
At this stage, it won’t be possible to edit or remove any of the products.
To request an address change, click on the order in your account, followed by “Edit”:
Please note: At this stage, address change is not guaranteed to be possible as the order may already be prepared for shipping.
If you’d like to find out more about our refunds and returns policy, please visit this article.