Because of the nature of print on demand, products are produced to order and are therefore non-refundable.
Once an order is in production, the order can no longer be cancelled, changed or edited as the item may have been created.
Contact Printify customer care as soon as possible with your store name, the product name, the order number, and your customer's name. If a cancellation is possible, we will attempt to do everything in our power to make it happen.
No cancelations nor address changes are possible during the holiday season.
If the order has not been sent to production yet and the status is 'On hold', you can edit the order by clicking the ''Edit order'' icon and cancel it by clicking the ''Cancel order'' icon.