If the order has not been sent to production yet, it can be canceled, as well as edited by yourself in your Printify account:
If the order has been sent to production, it means that the order data has reached the print provider, and they may already be working on the order fulfillment. Due to that, it may not be possible to cancel the order free of charge.
Nevertheless, our support team will reach out to the print provider and attempt to cancel the order for a refund.
In order to request support or an order cancellation, please click on the order in your account > Request Support or Cancel Order:
Please note that a cancellation is not guaranteed to be possible.
Please visit this article to learn about our refunds and returns policy.