Sometimes our Print Providers may contact us to let us know that a product or garment is out of stock permanently, temporarily, or that it will no longer be available after a certain time. We may discontinue these products in our catalog. We may also discontinue products temporarily if a print provider is experiencing delays. Below is more information for what you need to do in each situation.
If new product creation is discontinued
This could be due to production issues with the print provider and new product creation will be temporarily disabled. In this situation, you do not need to take any action for your existing products, they will continue to be fulfilled. If you wish to create new products at this time, you will need to choose a different print provider.
If new product creation is disabled in order to phase out a product, you will need to migrate your products and designs to a different product or provider.
If a product is completely discontinued
In this situation you have to stop selling the product and choose a different print provider that sells the same product, or choose a different product all together.
- First, you should cancel orders and refund your customers
- Inform your customers that the product is out of stock
- Remove the product from your store
Alternatively, you can create a new design with another print provider and place a manual order to your client's shipping address.
We automatically cancel all orders for discontinued products and refund merchants accordingly.