You can see the current status of each order in the “Orders” page. Order status is shown using a color-coded system and mentions the current status and shipping date (estimated or actual, once shipped).

To access more detailed order information — in your “Orders” page, click on the order you’re interested in. Then click on the Details button below each individual product.

Tracking number

To check the tracking number, click on the order you’re interested in to open order details. The tracking number will become available once the order (or the particular shipment) has been shipped.

Click on the tracking number to track the order:

If you’re unsure of something, don’t hesitate to reach out to our Merchant Support team by clicking on the chat bubble!

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