Important

Before we go into troubleshooting, it is crucial to know that currently our eBay integration only works in the US marketplace (ebay.com). If you have an account based in other marketplaces (ebay.co.uk, ebay.com.au etc.), the integration will not work.


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If a particular product can’t be published

  • Check whether you have included any URLs in the product description — placing links under your product details can result in publishing failure.

  • Check whether your listing uses any explicit terms in the description or in the title, as it can also lead to issues with publishing your product.

  • Shipping cost must not exceed the cost of the item. You can always set your shipping to be free, and add the cost for shipping in the product retail price instead.

  • Check whether your product listing (title or description) includes any code or punctuation that could be considered JavaScript or HTML <base> code.

    For example: If your text includes parentheses, make sure that there is a space before the open parenthesis and a space or a period after a close parenthesis.

If no products can be published

First, check if you see a red notification banner at the top of the page in your Printify account. That will be the case if:

  • Your eBay account has been temporarily suspended

  • You’ve changed your eBay account password

  • Printify’s access to your eBay account has been revoked. You can check the status of the API connection by navigating to “Account Settings” → “Site Preferences” tab on the left-hand side of your eBay account. You should then see a list of third-party authorizations. If Printify no longer has access, it will be missing from that list.

In the above cases, the best course of action will be to disconnect and reconnect your eBay store to Printify.

In addition, it is possible that one of the following steps has not been completed when it comes to your eBay account:

  • Make sure that your payment and return policy is set up in the eBay settings (set payment method to automatic monthly billing).

  • Take the time to read and accept eBay’s International Selling Agreement.

eBay selling limits

The eBay selling limit banner that is shown in Printify

eBay enforces its sellers to follow a strict selling limit — you will most likely see a banner in your Printify account that shows you what your current limits are. eBay will review your seller performance on a monthly basis and will increase the limits accordingly.

Remember that the selling limits imposed by eBay are for your entire store, and not just your individual product.

If the limits have been reached by either item quantity or the retail value, you will not be able to publish a new product.

Technical issues affecting eBay

Our eBay integration depends largely on what eBay is doing, so when it comes to publishing — we recommend retrying publishing later in case eBay’s server is experiencing any technical issues.

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