Order Issues are rare to occur, but in the off-chance that they do, we want you to know exactly how to report this to our Merchant Support team, so that we can be quick to resolve the matter.
Submitting the Form
You may have encountered our old process before, involving the chat bubble to locate the form, and a copy-paste process from your Order page. This process has now been simplified to help us resolve the issue faster.
In the Printify platform, navigate over to the "Orders" section at the top of the page.
In the "My Orders" panel, find the specific order in question, and click on it.
Finally, select the item of concern, and click on "Submit Issue" to submit and specify the issue you're experiencing with the product in the pop-up form.
Submitting Other Issues
If there's anything else that concerns you, like troubles with integrating your sales channel or questions on using the Mockup Generator, for example, our Merchant Support team is always at your side to help - 24/7. To start a conversation with one of our specialists, click on the chat bubble icon and ask away. If you like to find answers on your own, check out our many answers to topics in the Printify Help Center.