On occasion, some variants of the products in your store may temporarily go out of stock. In order to avoid receiving orders of unavailable product variants, we’ve created “out of stock” notifications, which will alert you of any changes to product availability.
How it works
1. In the “My Store” section, you’ll see a notification of the product variants that are out of stock from the chosen print provider.
2. Upon seeing the notification, you’ll be able to make the necessary adjustments to the product.
However, the recommended approach will depend on your current store settings, and whether this particular product is available from more than one print provider. Click on See variants to see the available options for this product.
If the product has alternative print providers — you can use the replace option to permanently switch the product to an alternative print provider which has more variants in stock. You can also switch the product to a similar alternative product model.
Alternatively, enable order routing for your store so that any out of stock products are replaced automatically.
If you have already enabled order routing and your products are route-able — in that case, you don’t need to take any further action upon seeing the out of stock notification. In case of something being out of stock, the order would simply be routed to another print provider.
However, if the affected product is only offered by a single print provider, the best course of action will be to remove the unavailable product variants from your store.
To remove the unavailable variants, click on the Edit Design icon to open the product in the Mockup Generator. Next, simply click “Save product” — the unavailable variants will be removed automatically. Lastly, click “Publish” to sync the changes to your store.
If there are some product details you want to avoid overwriting, uncheck all boxes apart from “Colors, Sizes, Prices” — that way it will sync the new availability but leave the other product details unaffected.
Please note: Currently, after the removal of the affected variants, there won’t be a notification of when they are restocked. However, a “back in stock” notification is something that our team is already working on.