Most Etsy orders will appear in Printify within a 2-hour timeframe after they have been submitted in Etsy. If an order hasn't been imported into Printify after this period of time, it is most likely because its payment hasn't cleared yet.
Only orders with an Etsy status "Paid" will be imported into Printify. Our system will continue to automatically check the status of the Etsy order and import it into Printify once the status has been updated to "Paid".
We recommend getting in touch with Etsy support and/or with the customer if the order status hasn't changed to "Paid" within a few days' time.