Ordering and Production

Everything related to making orders, sending to production and shipping to your customers

14 articles in this collection
Written by Aaron Lucas, Sandy White, and Liz Ortner

How to Navigate "My Orders" page?

Learning how to navigate around "My Orders" page.

Written by Liz Ortner
Updated over a week ago

How to setup Store Details and Order Approval Settings?

Understanding the process of setting up your Printify Store Details and Order Approval Settings

Written by Liz Ortner
Updated over a week ago

What are Printify's production times like?

Understanding Printify's fulfillment process and production times.

Written by Liz Ortner
Updated over a week ago

What to do when a product in your order is Out Of Stock or Discontinued?

Currently, automated Out Of Stock notification is only available with few Print Providers, but we will enable this for other Providers soon.

Written by Aaron Lucas
Updated over a week ago

How can I check the status of an order?

With Order Timeline, you get more control of your orders which in turn gives you more confidence when dealing with your customers.

Written by Aaron Lucas
Updated over a week ago

Is shipping included in the Printify product price?

No, shipping rates depend on the Print Provider and customer location, as well as the amount of products in an order.

Written by Liz Ortner
Updated over a week ago

How much does shipping cost?

Shipping costs may vary depending on Print Provider and destination.

Written by Liz Ortner
Updated over a week ago

Ordering Items

How does sample ordering work?

Understanding how to order samples and how much they cost.

Written by Liz Ortner
Updated over a week ago

Packaging and Branding

Can I insert additional items into the package?

This is not an option that our print provider partners offer at the moment.

Written by Liz Ortner
Updated over a week ago

How can I brand my products?

Updating your shipping labels to help your brand stand out.

Written by Liz Ortner
Updated over a week ago

FAQs and Troubleshooting

How does Printify handle refunds and returns?

Written by Liz Ortner
Updated over a week ago

How do I cancel or edit an order?

Written by Liz Ortner
Updated over a week ago

Why does my product look different than my mockup?

Written by Sandy White
Updated over a week ago

Why does my product smell?

Written by Aaron Lucas
Updated over a week ago