Ordering and Production | Printify Help Center

Ordering and Production

Everything related to making orders, sending to production and shipping to your customers

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16 articles in this collection
Written by Derek Cooper, Aaron Lucas, Casper Hill and 4 others

What are Printify's production times like?

Understanding Printify's fulfillment process and production times.

Written by Samuel Baranausks
Updated over a week ago

What to do when a product in your order is Out Of Stock?

Currently, automated Out Of Stock notification is only available with few Print Providers, but we will enable this for other Providers soon.

Written by Aaron Lucas
Updated over a week ago

How can I check the status of an order?

With Order Timeline, you get more control of your orders which in turn gives you more confidence when dealing with your customers.

Written by Aaron Lucas
Updated over a week ago

Custom order import (available for the Premium plan)

Step-by-step guide to import orders with SKU numbers that do not match Printify SKUs.

Written by Lauris Gravelis
Updated over a week ago

Is shipping included in the Printify product price?

No, shipping rates depend on the Print Provider and customer location, as well as the amount of products in an order.

Written by Liz Ortner
Updated over a week ago

How much does shipping cost?

Shipping costs may vary depending on Print Provider and destination.

Written by Liz Ortner
Updated over a week ago

How much does a sample cost?

Printify does not provide any discounts for sample orders, except for the Printify Premium subscription credit and the discount.

Written by Liz Ortner
Updated over a week ago

Quality Check

Why does Printify check the quality of products?

Printify inspects your design's quality or placement.

Written by Aaron Lucas
Updated over a week ago

Ordering Items

How does sample ordering work?

Written by Helen Taylor
Updated over a week ago

Packaging and Branding

Can I insert additional items into the package?

This is not an option that our print provider partners offer at the moment.

Written by Liz Ortner
Updated over a week ago

How can I brand my products?

Updating your shipping labels to help your brand stand out.

Written by Liz Ortner
Updated this week

Why can't I put a message inside my package?

Written by Liz Ortner
Updated over a week ago

FAQs and Troubleshooting

How do I cancel or edit an order?

Written by Helen Taylor
Updated over a week ago

How does Printify handle refunds and returns?

Written by Derek Cooper
Updated over a week ago

Why does my product look different than my mockup?

Written by Casper Hill
Updated over a week ago

Why does my product smell?

Written by Aaron Lucas
Updated over a week ago