Ordering and Production | Printify Help Center

Ordering and Production

Everything related to making orders, sending to production and shipping to your customers

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17 articles in this collection
Written by Derek Cooper, Aaron Lucas, Casper Hill and 3 others

Custom order import (available for the Premium plan)

Step-by-step guide to import orders with SKU numbers that do not match Printify SKUs.

Written by Lauris Gravelis
Updated over a week ago

Is shipping included in the Printify product price?

No, shipping rates depend on the Print Provider and customer location, as well as the amount of products in an order.

Written by Sofia Bartkevich
Updated over a week ago

How much does shipping cost?

Shipping costs may vary depending on Print Provider and destination.

Written by Sofia Bartkevich
Updated over a week ago

How long does it take to ship products?

The majority of products are shipped 2-7 days from the order submission date in Printify.

Written by Sofia Bartkevich
Updated over a week ago

How much does a sample cost?

Printify does not provide any discounts for sample orders, except for the Printify Premium subscription credit and the discount.

Written by Sofia Bartkevich
Updated over a week ago

Quality Check

Why does Printify check the quality of products?

Printify inspects your design's quality or placement.

Written by Aaron Lucas
Updated over a week ago

Ordering Items

How does sample ordering work?

Written by Helen Taylor
Updated over a week ago

Packaging and Branding

How can I brand my products?

Update your store name information to show it on a shipping label.

Written by Sofia Bartkevich
Updated over a week ago

Can I insert additional items into the package?

This is not an option that our print provider partners offer at the moment.

Written by Sofia Bartkevich
Updated over a week ago

Why can't I put a message inside my package?

Written by Sofia Bartkevich
Updated over a week ago

Production

When are my orders sent to production?

Orders are sent to production after payment for orders is received. If it's the first order of a product, it needs to pass quality check.

Written by Helen Taylor
Updated over a week ago

What is the typical turnaround time for products?

Written by Aaron Lucas
Updated over a week ago

FAQs and Troubleshooting

Why is my order stuck in production?

Your order item might be out of stock or passing post-production quality check.

Written by Casper Hill
Updated over a week ago

How do I cancel or edit an order?

Written by Helen Taylor
Updated over a week ago

How does Printify handle refunds and returns?

Written by Derek Cooper
Updated over a week ago

Why does my product look different than my mockup?

Written by Casper Hill
Updated over a week ago

Why does my product smell?

Written by Aaron Lucas
Updated over a week ago