Troubleshooting

Why is my store not connecting?

Written by Sandy White
Updated over a week ago

Why can’t I publish my products to Etsy?

Written by Aaron Lucas
Updated over a week ago

What should I do if the order payment didn’t go through?

Written by Aaron Lucas
Updated over a week ago

How can I report an issue with my order?

Written by Liz Ortner
Updated over a week ago

What should I do if a product in my order is out of stock or discontinued?

Written by Aaron Lucas
Updated over a week ago

How does Printify handle refunds and returns?

Written by Liz Ortner
Updated over a week ago

What should I do if I can’t log in to my Printify Account?

Written by Sandy White
Updated over a week ago

Why are my pages not loading?

Written by Aaron Lucas
Updated over a week ago

Why can’t I publish my products to eBay?

Written by Liz Ortner
Updated over a week ago

Why can’t I publish my products to Shopify?

Written by Sabrina Barnes
Updated over a week ago

Why was my Etsy customer charged a different amount for shipping than they should have been?

Written by Aaron Lucas
Updated over a week ago

Why hasn’t my Etsy order imported into Printify yet?

Written by Aaron Lucas
Updated over a week ago

Why was my Shopify order canceled after I canceled it in Printify?

Written by Sabrina Barnes
Updated this week

Why is Etsy asking me to fix the product’s shipping profile?

Written by Sabrina Barnes
Updated over a week ago

Why can’t my products be published to Etsy with a retail price error?

Written by Aaron Lucas
Updated over a week ago

What should I do if my eBay account is suspended?

Written by Liz Ortner
Updated over a week ago

Why did the product details I updated in eBay revert back to their previous state?

Written by Aaron Lucas
Updated this week

Why didn’t Printify provide a tracking number for my Shopify order?

Written by Liz Ortner
Updated over a week ago

Why am I seeing a “Low resolution” alert?

Written by Liz Ortner
Updated over a week ago

Why can’t I delete my files?

Written by Aaron Lucas
Updated over a week ago

Why doesn’t my order show up in Printify?

Written by Sandy White
Updated over a week ago

How can I manage the orders affected by shipping restrictions?

Written by Liz Ortner
Updated over a week ago

Why is there a product missing from the order in Printify?

Written by Aaron Lucas
Updated over a week ago

Why does my product look different from the mockup?

Written by Sandy White
Updated over a week ago

Why does my DTG garment have a smell?

Written by Aaron Lucas
Updated over a week ago

When is a product eligible for replacement?

Written by Aaron Lucas
Updated over a week ago

Why is there no tracking for my order?

Written by Sandy White
Updated over a week ago

Why is my card getting declined?

Written by Aaron Lucas
Updated over a week ago

Why is nothing happening when I try to top up my balance using PayPal?

Written by Alice Oaks
Updated over a week ago