If you’re a Printify Premium plan subscriber, set up Printify Connect to let your customers report any issues directly to the Printify Support Team, allowing you to spend less time on order inquiries.

Step 1: Enable Printify Connect in your store settings

Start by enabling Printify Connect in your store settings. Simply check the Enable Printify Connect box and click Save. It needs to be enabled for each store if you have multiple stores.

Emails will be sent from customer@trackorder.site, with the display name set to your store name in Printify. Make sure that your store name in Printify matches the store name in your sales channel to avoid confusion. 

Step 2: Adjust your order confirmation emails

It’s important that your customers expect the Printify Connect email so that it isn’t confused with something else. We’ve put together a few notifications you can include in your post-checkout pages or confirmation emails in your sales channel:

• Thank you for shopping with us! Please check your inbox after you receive your order. We’ll send an email from customer@trackorder.site where you can submit feedback or report a problem.
• Thank you for shopping with {enter store name}. Once you receive your order, look for an email from customer@trackorder.site. You can use this link to submit feedback or report an issue to customer support.
• We’ve received your order. Once it arrives, check your inbox for an email from customer@trackorder.site. You can submit feedback or report an issue to customer support.

Once you’ve enabled Printify Connect, you can focus on growing your business while our Support Team takes care of order issues for you.