TikTok Shop is a new platform that is continually evolving with frequent policy and product updates. Printify is working together with TikTok to provide exceptional service for everyone selling on TikTok Shop, but as the platform matures, and TikTok grows, there may be occasional issues. If you experience any integration related problems, please don’t hesitate to reach out to our Support Team.

My TikTok Shop account got suspended, what should I do?

It’s essential to communicate with TikTok Shop representatives if your shop is suspended. Based on our data, these suspensions happen rarely, and are usually due to a problem with automations that are still being established. If an undeserved suspension happens to you, please provide TikTok with all the information they require and emphasize that you’re using Printify, an official TikTok integration.

What should I do if my warehouse address gets flagged in my TikTok Shop account?

We know that it can be frustrating, but it is important to continuously let the TikTok support representatives you speak to know that you are using Printify, and sell products manufactured by Printify, which is on the list of official TikTok integrations.

You can refer TikTok support representatives to TikTok Shop’s seller portal via this link, where it is explicitly stated that Printify handles both fulfillment and shipping, inherently providing warehouse services.

What is Printify doing to improve the experience with TikTok Shop?

We’re continually communicating with TikTok representatives and trying to resolve any issues our merchants face.

Additionally, we have:

• Created a a TikTok Ready catalog with bestsellers typically fulfilled and shipped out within 2 business days to meet TikTok Shop’s fulfillment requirements.
• Enabled Order Routing by default for all TikTok Shop stores connected to Printify to ensure all eligible orders are routed to a Print Provider that offers the fastest possible fulfillment. If you prefer not to use this, you have complete flexibility in adjusting Order Routing settings based on your requirements, or you can disable this feature entirely.