When are the Food, Health & Beauty category products eligible for a reprint or refund?

Written by

Simona Parker

The eligibility for reprints or refunds depends on the type of issue reported by the customer.

Note

Beauty products are no longer available in the Printify catalog. Supplements are being gradually discontinued, so availability may be limited and continue to decrease over time. Coffee products will be discontinued from the catalog on May 28, 2026.

We recommend setting a clear return and refund policy in your store, outlining eligible cases and required evidence. This helps ensure your customers are informed before making a purchase.

Defective in appearance or functionality

If the received product has defects in its outward appearance (including the customizable product packaging or the sticker label with your printed design, or broken safety seal), or its functionality, Printify offers a free reprint or a full refund if the issue is reported within 30 days of product delivery. Please contact our team and provide a clear photo showing the problem.

Wrong product received

If the wrong product has been received by the customer, Printify offers a free reprint or a full refund if the issue is reported within 30 days of product delivery. Please contact our team and provide a clear photo showing the problem.

Damaged or lost in transit

In the event of damage or loss during transit, Printify offers a free reprint or refund if you report the issue within 30 days of product delivery. Please contact our team and provide a clear photo showing the problem, if applicable.

Product content issue

In the unlikely event that a customer reports a quality problem with the product contents, please note that liability for the product rests with its manufacturer and/or Print Provider. Please reach out to them directly at:

Coffee products: support@roastify.app
Supplements: quality@rocktomic.com (888-204-9946)

Note

The information provided in this article is for general informational purposes only. It is not intended as professional or legal advice. You are encouraged to seek professional advice relevant to your particular circumstances before making any decisions or taking any actions based on the information contained herein. Printify makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the content contained in this article for any purpose. Any reliance you place on such information is strictly at your own risk. Printify disclaims any liability for any loss or damage arising from reliance on the information contained in this article or any omission or error therein. Always consult with a qualified professional or legal advisor regarding specific questions or concerns you may have.