When are the Food, Health & Beauty category products eligible for a reprint or refund?
The eligibility of the Food, Health & Beauty category products will depend on the type of issue reported by the customer.
We suggest that you adopt a similar policy for your store, outlining the eligible cases and the required evidence. This will ensure that your customers are well-informed about these terms prior to making a purchase.
In this article:
- Defective in appearance or functionality
- Wrong product received
- Damaged or lost in transit
- Product content issue
- Adverse skin reaction
Defective in appearance or functionality
If the received product has defects in its outward appearance (including the customizable product packaging or the sticker label with your printed design, or broken safety-seal), or its functionality, Printify offers a free reprint or a full refund if the issue is reported within 30 days of product delivery. Please contact our team and provide a clear photo showing the problem.
Wrong product received
If the wrong product has been received by the customer, Printify offers a free reprint or a full refund if the issue is reported within 30 days of product delivery. Please contact our team and provide a clear photo showing the problem.
Damaged or lost in transit
In the event of damage or loss during transit, Printify offers a free reprint or refund if you report the issue within 30 days of product delivery. Please contact our team and provide a clear photo showing the problem, if applicable.
Product content issue
In the unlikely event that a customer reports a quality problem with the product contents, please note that liability for the product rests with its manufacturer and/or Print Provider. Please reach out to them directly at:
- Beauty products: contact@formulalabs.co
- Coffee products: support@roastify.app
- Supplements: quality@rocktomic.com (888-204-9946)
Adverse skin reaction
In the unlikely event that a customer reports experiencing an adverse skin reaction after using one of the Beauty category products, please contact our Support Team.