How can I manage orders with personalized products?

Written by

Lena Murphy

When a customer orders a personalized product, it will require manual approval. During this process, you will need to review and update the product directly within the order.

You’ll receive a notification in your Printify account for every order that contains a personalized product, ensuring you don’t miss any that need review.

Note

If you’ve set up Automated Personalization, which is currently available for Etsy, the customer’s input will automatically be incorporated into the design. All you need to do is review and approve the order.

Step 1: Open the order that needs a review

In the Orders section of your Printify dashboard, click on the Review needed label to filter all orders containing personalized products that require manual review before production.

Step 2: Review and approve the order

Next, click Review. Update the design according to the custom text provided by the customer. If you’ve set up Automated Personalization, simply review the design to make sure it’s ready for production.

Note

Any text applied to the product in this step will not affect your original placeholder product.

Once done, click Approve personalization.

Step 3: Send the order to production

Once the personalization has been approved, send the order to production by clicking Submit.