Automatic Out-of-Stock Order Processing When Stock is Replenished

Written by

Sabrina Barnes

To speed up the process of fixing orders affected by a temporary stock shortage, our system will periodically check stock levels of unavailable products.

Orders that previously couldn’t be processed due to a stock shortage will be submitted to production automatically once the required stock becomes available, while still in line with your chosen order approval settings.

Note

This only applies to orders created in the past 14 calendar days. If the order was created more than 14 days ago, it will remain “On hold” and can be submitted to production manually.

How it works

Orders will be processed according to your chosen order approval settings:

Manual

Once the required product becomes available, the order status will automatically be changed from “On hold: Out of Stock” to “On hold” and you need to manually send the order to production.

Automatically (1 hour)

Once the required product becomes available, the order status will be changed from “On hold: Out of Stock” to “On hold” and it will automatically be sent to production 1 hour after it was created. If the order was created more than 1 hour ago, then it will be submitted to production immediately.

Automatically (24 hours)

Once the required product becomes available, the order status will be changed from “On hold: Out of Stock” to “On hold” and the order will automatically be sent to production 24 hours after it was created. If the order was created more than 24 hours ago, then it will be submitted to production immediately.

Automatically (Set time)

Once the required product becomes available, the order status will be changed from “On hold: Out of Stock” to “On hold” and the order will automatically be sent to production at your specified time of the day. If the order was created before this time on the previous day, then it will be submitted to production immediately.