You can manually import your store orders into Printify for fulfillment, even if they don’t contain linked Printify products. These orders will show up in your Other orders tab. Orders will be imported to this tab in the following cases:

• The order does not contain any linked Printify products.
• The order contains an edited Printify product (e.g., the description or title was updated on the sales channel side), causing the SKU number to change and become unrecognizable to our system.
• Other less common cases specific to sales channels.

This feature can be useful for merchants who: 

• Are migrating from other print-on-demand (POD) platforms
• Sell on Etsy and don’t want to recreate their products to retain existing SEO rankings and items saved by customers
• Offer personalized products
• Offer product bundles

You can either watch our video or follow the steps described below.

Step 1: Locate the order in your Printify account

Go to your Other orders tab, located next to Printify orders. Here, you’ll find all the orders received in your store that don’t contain any linked Printify products. Click on the order you want to import.

Step 2: Select a matching Printify product

Now, link the ordered product to a Printify product. Click Select product, then select the Catalog tab to choose the product and Print Provider. Alternatively, you can link it to an already created unpublished product from your My products list.

If you want to keep this product variant linked for future use, tick the box next to “Automatically import orders with this product variant.” This will ensure that an order with the same product variant will be automatically imported the next time it is ordered.

Step 3: Upload your design

If you’ve chosen to create a product from scratch, you’ll be directed to our Product Creator. Upload your design, adjust its size and placement, and then click Save product to move to the next step.

Step 4: Import the order and send it to production

Lastly, click Import order. Your imported order will now appear in the Printify orders tab. To send it to production, click the Submit order button.

Unlinking the product

If you followed the above import process and checked the box for “Automatically import orders with this product variant,” it means the same product variant will automatically enter production the next time it’s ordered from your store (according to your Printify order approval settings). 

However, if you’ve made a mistake or need to change the connected product, you can unlink the existing product by clicking on the green icon shown below. This means the product won’t be associated with that SKU from your store moving forward.