How can I replace an unavailable product in my order?

Written by

Sabrina Barnes

Replace an out-of-stock or discontinued product in your order using our Replacement Tool for Order Management. This tool allows you to quickly switch to a different Print Provider or product model, ensuring smooth order fulfillment.

Tip

To automate the replacement process for future orders with unavailable variants, be sure to enable Order Routing for your store.

Step 1: Open the affected order

Navigate to the Orders section of your Printify account and open the affected order.

Step 2: Access the Replacement Tool

Access the Replacement Tool by clicking Alternative options below the affected product.

Step 3: Choose the replacement

In the Replacement Tool, you’ll find available Print Provider options for the product. You can also explore alternative product suggestions under the Similar products tab.

Note

The price difference does not include associated shipping costs and taxes. It’s advisable to select a Print Provider from the same region as the original whenever possible.

Step 4: Confirm your selection

Click Select next your preferred option and confirm it.

Step 5: Review the changes, then submit the order

The order page will reload as the shipping costs and taxes are recalculated. Make sure to review the final costs before sending the order to production by clicking Fulfill order.