Why can’t I publish my products to eBay US?
Currently, our eBay integration only works in the US marketplace (ebay.com). If you have an account based in other marketplaces (ebay.co.uk, ebay.com.au, etc.), the integration will not work.
Your eBay account is temporarily suspended
After opening a new eBay account and publishing your first few products, it is quite common to receive an account suspension. It’s a security measure implemented by eBay and can typically be resolved soon after by following the directions in your eBay Messages.
You need to renew your eBay connection token
Your eBay connection token will expire in these cases:
- You’ve changed your eBay account password
- Printify’s access to your eBay account has been revoked
To re-establish your store connection to Printify, click Renew token, and you’ll be directed to log in to your eBay account. Any previously published products won’t be affected in any way.
You have reached your eBay selling limit
eBay requires its sellers to follow a strict selling limit – you will see a banner in your Printify account that shows what your current limits are.
The eBay limit for new Printify sellers is up to 5 items with a total retail value of up to $250 per month. This is the standard limit for all new eBay sellers. eBay will review your seller performance on a monthly basis and will increase your limits accordingly.
If the limits have been reached by either item quantity or the retail value, you will not be able to publish a new product. Visit this article to learn more about eBay selling limits.
You’ve encountered a technical error
- Deselect any out of stock product variants, then retry publishing.
- Our eBay integration depends largely on what eBay is doing, so when it comes to publishing, we recommend retrying publishing later in case eBay’s server is experiencing any technical issues.
Need more help? Get in touch with our Support team by clicking on the chat bubble.