Why can’t I publish my products to eBay?
Please note that currently, our eBay integration only works in the US marketplace (ebay.com). If you have an account based in other marketplaces (ebay.co.uk, ebay.com.au etc.), the integration will not work.
If a particular product can’t be published
- Deselect any out of stock product variants, then retry publishing.
- Our eBay integration depends largely on what eBay is doing, so when it comes to publishing – we recommend retrying publishing later in case eBay’s server is experiencing any technical issues.
If no products can be published
First, check if you see a red notification banner at the top of the page in your Printify account. That will be the case if:
Your eBay account has been temporarily suspended
You’ve changed your eBay account password
Printify’s access to your eBay account has been revoked. You can check the status of the API connection by navigating to “Account Settings” → “Site Preferences” tab on the left-hand side of your eBay account. You should then see a list of third-party authorizations. If Printify no longer has access, it will be missing from that list.
In addition, it is possible that one of the following steps has not been completed when it comes to your eBay account:
Make sure that your payment and return policy is set up in the eBay settings (set payment method to automatic monthly billing).
Take the time to read and accept eBay’s International Selling Agreement.
eBay selling limits
eBay enforces its sellers to follow a strict selling limit – you will see a banner in your Printify account that shows you what your current limits are.
The eBay limit for new Printify sellers is up to 10 items with a total retail value of up to $500 per month. This is the standard limit for all new eBay sellers. eBay will review your seller performance on a monthly basis and will increase the limits accordingly.
If the limits have been reached by either item quantity or the retail value, you will not be able to publish a new product. Visit this article to learn more about eBay selling limits.
Need more help? Get in touch with our Support team by clicking on the chat bubble.