How do orders and products submitted through API look like inside my account?

Written by

Sabrina Barnes

In this article, you’ll find examples showcasing how orders and products submitted through API appear in your Printify account.

Orders

Successfully submitted

Successfully submitted orders will move into “On hold” status, and after that, they will be sent to production according to your order approval settings.

“Sending to production” status

Occasionally, you may encounter some orders that have a “Sending to production” status. This status means that there are some background processes that are still running.

This usually takes only a few seconds, but could take up to a few minutes in case the submitted image for the order is a large file, or if the supplied image URL is not accessible while our system tries to download the image from it.

Image issues

You might also see that orders submitted through API encounter some issues, namely, image issues. This means that we couldn’t download the image from the image URL supplied when the order was submitted.

Note

If the image was downloaded successfully, but it had a low resolution (less than 100 DPI), we’ll enhance its quality automatically so that it can proceed to production.

To fix the issue, edit the products straight from the order details:

Products

All products that are created through API during order submission follow the same naming convention:

The product name always starts with an “API” prefix.
After “API” follows the external order ID that was supplied during order submission (more in API Documentation).
Lastly, the product title ends with the full customer name of that order.