Digitization is the process of converting artwork into a stitch file that an embroidery machine can use to sew onto a garment. This process needs to take place before any design can be embroidered.

When a product is ordered for the first time, the design will undergo the digitization process. However, for subsequent orders, this step will be skipped since the file will already be digitized and available in our system for that specific product type. Digitization can take up to 24 hours and is included in the production time, which ranges from 2 to 7 business days.

We suggest ordering a sample before adding embroidery products to your store. This will ensure that your design file has been successfully digitized beforehand and will give you full confidence in the quality of the product before offering it to your customers.

Can I use my own digitized file for embroidery?

Due to the varying technical specifications of embroidery machines and the quality variations in third-party digitized files, we do not accept previously digitized files. Your submitted design file (JPEG, PNG, or SVG file) will be digitized once uploaded to the Product Creator.

What happens if digitization is successful?

If your design digitization is successful, your order will proceed to production as usual.

What happens if digitization fails?

If digitization fails, your order will be placed “On Hold”,  and we will inform you via email. This typically means that the uploaded design did not meet our embroidery requirements. In such cases, you will need to adjust or replace the design to meet our design requirements and resubmit the order. If digitization is successful after resubmitting, your order will proceed to production as usual.