What should I do if I can’t log in to my Printify account?

Written by

Agate Kraukle

If you can’t log in to your account, it might be because you forgot your password, don’t remember which email you used, or are running into a technical issue. This article explains the different problems that can happen and the steps you can take to solve them.

Lost password

Go to the login page and click Forgot password? (or click here).
Enter your registered email address and click Reset password.
Check your inbox for the password reset email (don’t forget to look in your spam folder).
Click the link in the email. A new page will open where you can set a new password.

Note

The password reset link is valid for 1 hour. If the link has expired, request a new one.

Lost email

If you can’t remember which email you used to register:

Follow the Forgot password? steps and try your most frequently used email addresses.
Check your inboxes to see if you received a password reset email.
Repeat with other addresses you might have used.

If none of your emails work, get in touch with our Support Team for help.

Issues logging in with Apple or Google Sign-In

If you created your Printify account using Apple or Google Sign-in, you won’t be able to log in by entering an email and password. Instead, you’ll need to use the Continue with Apple/Google button.

Go to the login page.
Click Continue with Apple/Google (on web or the iOS app).
Complete the sign-in flow using your Apple ID or Google account.

If you would prefer to use your email and a password in the future, you’ll need to go through the password reset process. This will allow you to create a Printify-managed password for that account.

If you are still unable to access your account, please contact our Support Team for assistance.

What if I see a different shop after logging in?

If you log in but don’t see any of your previously created products, orders, etc., you might be logged into the wrong account, or might have accidentally created a new account (using another email).

Check whether you used the correct email address for logging in.

Technical issues

If you’re entering the right details but still can’t log in, it may be a browser issue. Try these steps:

Clear your browser’s cache and cookies (here’s how in Google Chrome).
Switch to a different browser (Google Chrome works best).
Log in from another device.

If you need further assistance with logging in, feel free to reach out to our Support Team.