How do I change a shipping address or upgrade the shipping method when my order is in production?

You can request a shipping address change or a shipping upgrade yourself, even after your order is in production. Make the request from the Orders page in your Printify account, or request it from Richie, the Printify chatbot. 

With select Print Providers, you’ll get an automated answer right away, so you can fix a typo in your customer’s address or upgrade the delivery in minutes.

What to know before requesting a change to an order in production 

• Address change and shipping upgrade requests are for orders in production. If your order hasn’t been sent to production yet, edit order details as usual before submitting it.
• Orders with specific Print Providers are handled automatically. If your order is split across several Print Providers, our Support Team handles the request with each provider and keeps you updated on the Orders page.
• Approval depends on the order’s progress. If the order has already been printed or shipped, the Print Provider may not be able to make the change. 
• Shipping upgrades come at an extra cost. You pay the difference between your Standard Shipping cost and the Priority Shipping cost.

How do I edit the shipping address on an order in production?

1. Go to Orders and open the order you want to update.
2. In the Customer section, click Edit.
3. Enter the correct shipping address and double-check every field.
4. Submit your request.
5. Follow the request status in the banner on the Orders page. Once the change is confirmed, you’ll also receive an email.

How do I upgrade shipping on an order in production?

1. Go to Orders and open the order you want to upgrade.
2. Click Upgrade shipping.
3. Review the cost difference between your current shipping method and Priority Shipping.
4. Confirm and submit your request.
5. Follow the request status in the banner on the Orders page. Once the upgrade is confirmed, you’ll also receive an email.

How do I request an order change with Richie?

Prefer to chat? Richie, the Printify chatbot, can take address change and shipping upgrade requests for you.

1. Log in to your Printify account.
2. On the left side, click the chat icon to start a conversation with Richie and let it know what you need, for example: “Change the shipping address for order 12345.678” or “Upgrade shipping for order 12345.678.”
3. Follow Richie’s prompts to share the new address or confirm the shipping upgrade.
4. Richie confirms once your request is submitted. You can follow its status on the Orders page or ask Richie by sharing your order number.

How can I track my order change request?

After you submit a request, a banner at the top of the specific order page shows its status in real time:

• “In progress”: your request has been sent to the Print Provider.
• “Completed”: the change was made, and you’ll receive a confirmation email.
• “Not possible”: the banner explains why the change couldn’t be made and suggests next steps.

Which Print Providers give instant answers to order change requests?

FAQs about changing an order in production

What if an address change or shipping upgrade isn’t possible?
Sometimes a Print Provider can’t make the change, for example, when the order has already been printed or shipped. The banner on the Orders page tells you why and what you can do next.

If the order has already shipped to the wrong address, contact the carrier using the tracking number on the Orders page to ask about redirecting the package.

How long does an order change request take?
For the Print Providers listed above, you’ll get an answer right away. For other Print Providers, timing depends on the provider’s response, and you can follow the status on the Orders page.

Do I need to contact Support to change an order?
No, you don’t. You can request the change from the Orders page or through Richie and track it on the Orders page. You can also ask Richie for the status of your request by sharing the order number.

Can I change the address on an order with several Print Providers?
Yes, you can. Our team handles the request with each Print Provider and keeps you updated on the Orders page.

Will I be notified when the change is done?
Yes. The banner on the Orders page updates in real time, and you’ll receive a confirmation email once the change is made.