Why am I seeing an eBay listing error?
If you have encountered an error while publishing your product to eBay like the one below, keep reading to find out how to fix the issue and proceed with product publishing.
Your product title and/or description may contain prohibited content
The following content is prohibited and will be blocked by eBay, resulting in a listing error:
- Words “COVID-19” or “coronavirus”
- Words “like new”
- URLs or links to websites that are not eBay.com
- Email, website, postal address, or phone number
- Information about your physical location
- A mention of external payment methods (for example, “money order”)
- Using statements that may appear as overselling
- Asking customers for any personal information (may happen on listings that offer customizable items - you can try to change the wording of the information you request from the buyer)
- Statistics that your eBay account has not achieved yet
To fix the issue, check your listing title and description for any of the content mentioned above and remove it. Then proceed to publish the product as usual.
You’re a new eBay seller and don’t have any previous listings
The first eBay listing for new sellers must be created directly on eBay. Once this is done, you can proceed to publish Printify products to your eBay store and delete the initial listing if necessary.
You have reached your eBay selling limit
eBay requires its sellers to follow a strict selling limit – you will see a banner in your Printify account that shows what your current limits are. Visit this article to learn more about eBay selling limits and how to increase them.
Your eBay account is temporarily suspended or restricted
After opening a new eBay account and publishing your first few products, it is quite common to receive an account suspension. It’s a security measure implemented by eBay and can typically be resolved soon after by following the directions in your eBay Messages. Visit this article to learn more about eBay account suspension.
eBay might also limit your account while waiting for you to agree to new terms or when asking for documentation related to your business.