How can I set up packaging inserts?

Written by

Sabrina Barnes

To add a personalized touch to your store products, you can set up packaging inserts that showcase your brand’s identity.

Packaging inserts are enabled on a store level. In case you have multiple stores, you’ll need to enable it for each store individually. You can use the same or different designs for each store.

Note

Inserts are currently unavailable for Express delivery orders and orders with inserts will be routed only to Print Providers that support inserts. Please be aware that refunds for inserts will be issued in the form of sales credit.

Step 1: Navigate to your store’s Branding settings

To get started, go to your store settings and click on Branding. From there, select Start designing to open the Product Creator.

Step 2: Design your insert in the Product Creator

In the Product Creator, design your packaging insert using the same features available when designing a product.

Tip

To use the same design across multiple stores, save it as an artwork template. You can also create templates for different seasonal events with various discount codes and apply them across your stores.

Step 3: Save your design

Click Save and enable inserts once you’re satisfied with the result. After saving, you’ll see a mockup of your insert, and the feature will be automatically enabled for your store.

Going forward, the packaging insert will be automatically included in all orders containing a product from a supporting Print Provider and created after enabling this feature.

Note

If an order was created before the feature was enabled, an insert won’t be added to it.

To verify if an order includes a packaging insert, go to the order details page by clicking on the specific order. Below the ordered products, you’ll find a preview thumbnail of the packaging insert. Click on it to expand the preview.