How can I set up packaging inserts?

Written by

Sabrina Barnes

Packaging inserts let you add a personalized, branded card to eligible orders. You can use them to thank customers, promote your social channels, or include discount and review links. Inserts are enabled at the store level, so if you manage multiple stores, you can choose a unique design for each one or reuse the same artwork across all stores.

Note

Inserts are not available for Express Delivery orders.
Orders with inserts are routed only to Print Providers that support this feature.
Refunds for inserts are issued as sales credit.

Step 1: Go to your store’s Branding settings

To get started, go to your store settings and click on Branding. From there, select Start designing to open the Product Creator.

Printify Store Settings page showing the Packaging inserts section, with pricing, card dimensions, and a highlighted ‘Start designing’ button.

Step 2: Design your insert in the Product Creator

Use the Product Creator to design your packaging insert using the same tools available for product creation.

Tip

To use the same design across multiple stores, save it as an artwork template. You can also create templates for different seasonal events with various discount codes and apply them across your stores.

GIF showing the user clicking ‘Save as template’ in the Printify Product Creator, entering a template name, and saving the insert design as a reusable template.

Step 3: Save your design

Click Save and enable inserts once you’re satisfied with the result. After saving, you’ll see a mockup of your insert, and the feature will be automatically enabled for your store.

Going forward, inserts will be automatically added to all new orders created after enabling the feature and fulfilled by a supporting Print Provider.

Note

Orders created before enabling inserts will not include them.

How to check if an order includes an insert

Open the order details page for any order. If the order includes an insert, you’ll see a thumbnail preview below the ordered products. Click the thumbnail to view the full preview.

Printify Manual Order page showing an order on hold, with the Package inserts section highlighted, including the insert preview and its production cost.