Why doesn’t my order show up in Printify?

Written by

Sabrina Barnes

If you've received an order on your sales channel but don’t see it in your Printify dashboard, this article covers the most common reasons and how to resolve them. Follow the steps below to find out why your order may not be importing as expected.

Note

If a product is missing from your order in Printify, please visit this article.

In this article:

Expected order sync timeframe
Required order status for import
Orders containing unsynced products
Integration-specific troubleshooting

Expected order sync timeframe

The time it takes for an order to appear in Printify depends on your connected sales channel. In some cases, you may simply need to wait a bit longer for the order to sync.

TikTok Shop US: Orders can take up to 2 hours to sync with Printify.
Etsy: Printify syncs Etsy orders dynamically based on your store’s activity. Stores with frequent sales sync more often, while less active stores may sync less frequently. If your store has been inactive for a while, you may need to manually trigger a sync. Learn how to do that here.

These sales channels may take up to 24 hours to sync orders:

Shopify
eBay
WooCommerce
Wix
PrestaShop
BigCommerce
Squarespace
Amazon US
Printify API

Required order status for import

Check your order's status in your store to ensure it matches the ones listed below. If your store platform allows it, you can try manually changing the order status to import it.

Order statuses that will import to Printify:

Shopify: Paid/Partially paid
Etsy: Paid
eBay US: Paid
WooCommerce: Processing
Wix: Paid
PrestaShop: any status
BigCommerce: Awaiting Fulfillment
Squarespace: Paid (test orders are not imported)
TikTok Shop US: Paid* (imported only after the buyer remorse window ends, about 30 min)
Amazon US: Unshipped

Note

*TikTok US orders must be Merchant‑fulfilled (FBM); Platform‑fulfilled (FBA‑like) isn’t imported. The wrong shipping mode may force the order into the Other orders section, and if imported, it won’t be able to sync tracking information back to TikTok.

Orders containing unsynced products

All orders that you receive in your store should show up in your Printify account. Orders with products that are not linked to Printify will show up in your Other orders tab and can be manually imported. Make sure to click on the Other orders tab to check if the missing order is there:

Note

If you’ve activated test mode in Shopify for testing Shopify Payments, orders will import under the Other orders tab. Deactivate test mode when you have completed testing to avoid order syncing issues.

Integration-specific troubleshooting

Etsy: Expired Etsy store connection

Your Etsy store connection will expire if you’ve changed your Etsy account password. To re-establish your store connection to Printify, click Reconnect, and you’ll be directed to log in to your Etsy account. Any previously published products won’t be affected in any way.

Note

If you’ve connected several Etsy stores to Printify, make sure you’re signed in to the same store that had the connection issue.

WooCommerce

A plugin might have deleted the Printify webhook on the WooCommerce side.

To create a new webhook, go to WooCommerce → Settings → Advanced → Webhooks.
Select Add webhook. The Webhook data form will appear.
The webhook should contain the following information:
Name: Printify order
Delivery URL: https://api-prod.printify.com/v1/callbacks/woo/orders/created/{Printify shop ID}
Topic: Action
Action event: woocommerce_order_status_processing

If you don’t know your Printify shop ID, you can request it from our Support Team via chat.

If your order hasn’t appeared after the expected time, or you're experiencing a different issue, please don’t hesitate to reach out to our Support Team.