Why doesn’t my order show up in Printify?
All orders that you receive in your store should show up in your Printify account. Orders with products that are not linked to Printify will show up in your Other orders tab and can be manually imported. Make sure to click on the Other orders tab to check if the missing order is there:
Note
If you have activated the test mode in Shopify for testing Shopify Payments, orders will import to the Other orders tab. Deactivate test mode when you have completed testing to avoid order syncing issues.
Occasionally it may take up to 2 hours for an Etsy order to appear in Printify. If the order hasn’t imported after this time, it is likely that its payment hasn’t cleared on the Etsy side. Read more.
In case there’s a product missing from the order in Printify, please visit this article.
Need more help with your orders? Get in touch with our Support team by clicking on the chat bubble.