What are Performance Scores?
Choosing a Print Provider can be tricky with so many options available. Factors like product price, printing location, production speed, and reviews are important.
To make things easier, Printify uses a scoring system that ranks every Print Provider on the platform based on data and customer feedback.
Performance Scores are visible on each product listing page, with the best-performing providers appearing at the top. For a detailed score breakdown, click on the Performance Score in our catalog.
How is the Performance Score calculated?
The Performance Score calculation is based on 3 key performance metrics:
- Quality – measured by how many of the Print Provider’s printed items do not meet our standards or have reported issues.
- Production speed – this is calculated based on the ability of each Print Provider to ship orders within agreed time frames. The status of the network and the latest production times can be found here.
- Samples & shipping – this score is based on your sample order feedback, Printify Connect, and our secret shopping experience. We also consider the Print Provider’s order preparation process for carrier pickup, which plays a key role in preventing delivery issues like lost orders. This metric offers a comprehensive overview of performance, monitoring the entire order journey from click to shipment.
In addition, we will display the Performance Score for the selected product category once enough data is available to provide an accurate estimate. This beta feature will initially be available for t-shirts, hoodies, sweatshirts, and mugs.
What is the range of scores?
The scores range from 0 to 10, with 10 being the highest score possible.
How often are these scores updated?
Performance Scores are updated weekly, based on data from the previous 4 weeks, giving you accurate information to guide your decisions.
What does Printify do with the scores?
Performance Scores, updated weekly, form the basis for reviewing Print Provider performance, and are part of the Printify Quality Promise.