How do I cancel or edit an order?

Written by

Agate Kraukle

If the order hasn’t been sent to production yet

You can cancel or make changes to your order by accessing your Printify account. This includes adding or removing products, updating shipping details, or changing the shipping method. All order types have the same order editing limitations.

Note

Canceling an order on your sales channel will not automatically cancel the corresponding Printify order. Similarly, if an order is edited on the sales channel after it's placed, those changes won’t reflect in Printify. This includes automatic item additions from upsell apps. To avoid issues, make manual edits in Printify.

Order changes are still possible as the order is "On hold".

If you would like to make changes to the product that is already in an “On hold” order – you’ll need to create a duplicate product and edit the order to replace the product.

If the order has been sent to production

Design change

Once an order enters the production phase, making changes to the product’s design is not recommended. Due to technical variations among Print Providers, either the original or the updated design may be printed.

Address change

To request an address change:

Go to Orders and open the order you want to update.
In the Customer section, click Edit.
Enter the correct shipping address and double-check every field.
Submit your request.
Follow the request status in the banner on the Orders page. Once the change is confirmed, you’ll also receive an email.

In the order, click on Edit to request a change to the delivery information.

Note

At this stage, address change is not guaranteed to be possible, as the order may already be prepared for shipping. Once an order has been sent to production, changing the address to a different country is not supported.

If you’d like to find out more about our refunds and returns policy, please visit this article.

Cancellation

If the order has been sent to production, it means that the data has reached the Print Provider, and they may already be working on fulfilling the order. As a result, it may not be possible to request cancellation at this point.

Note

Canceling an order on your sales channel will not automatically cancel the corresponding Printify order. Similarly, canceling an order on Printify will not automatically cancel it on the respective sales channel. Orders need to be cancelled separately on both platforms.

To request cancellation on Printify, please click on the order in your account, followed by Cancel order. If this option is unavailable, it means that the order has already entered the production process.

Note

For embroidery products, it is not possible to cancel an order while the artwork is pending approval. If you want to make changes right away, you can contact our Support Team — they can reject the digitization on your behalf.

If the cancellation option is greyed out, it is no longer possible.

You will see the status of your cancellation request on the same page.

The request status can be seen at the top of the same page.

Note

Cancellation may not be possible if the order has already entered the production process.

At this stage, it won’t be possible to edit or remove any of the products.

Shipping upgrade

To request a shipping method upgrade:

Go to Orders and open the order you want to upgrade.
Click Upgrade shipping.
Review the cost difference between your current shipping method and Priority Shipping.
Confirm and submit your request.
Follow the request status in the banner on the Orders page. Once the upgrade is confirmed, you’ll also receive an email.

Note that in some cases, the estimated upgrade costs are not calculated automatically, so our team will get back to you with further details.

The upgrade shipping option can be located at the top of the page on the right side.

Occasionally, the fee for Priority Shipping may be lower than the Standard Shipping fee. The cost for Priority Shipping depends on factors such as the weight of the order/shipment, destination, and availability of carriers.

Note

At this stage, a shipping upgrade is not guaranteed to be possible, as the order may already be prepared for shipping.

Order change with Richie

To request an order change with Richie:

Log in to your Printify account.
On the left side, click the chat icon to start a conversation with Richie and let it know what you need, for example: “Change the shipping address for order 12345.678”, “Upgrade shipping for order 12345.678.” or “Cancel order 12345.678”
Follow Richie’s prompts to share the new address /confirm the shipping upgrade, or cancel the order.
Richie confirms once your request is submitted. You can follow the status of the request on the Orders page or ask Richie by sharing your order number.

Monosnap Create and sell print-on-demand products with your designs 2026-10-23 14-46-48.png