How does Printify handle refunds and returns?

Written by

Sabrina

Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Note

Refunds are issued to your Printify account balance. You can withdraw this amount to transfer it back to the original payment method.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or color, Printify will not be held responsible and will not offer replacements or refunds. You are responsible for capturing the correct information from your customers.