How should I set my store’s return policy?
When selecting a sales channel, it’s important to consider the specific return policy associated with that channel to prevent any unexpected surprises.
Depending on the sales channel, the seller can either choose their return policy or must abide by the marketplace policies. Ideally, you should align your store’s return policy with Printify’s as closely as possible.
Below you will find detailed information about the return policy of each sales channel:
Stand-alone stores
When setting up a stand-alone store, you are in charge of choosing your store’s return policy. We highly recommend aligning your store’s policy with the Printify return policy. However, the choice is yours if you prefer to implement a more flexible return policy and absorb the related expenses. You also have the option to set up a custom return address.
You can create a stand-alone store with these sales channels:
Printify Pop-Up Store
When you choose Printify Pop-Up Store as your sales channel, customer support for your store will be managed by Printify. As a result, this also means that the Printify return policy will automatically apply to your store.
Etsy
Each seller on Etsy is responsible for setting their own policies regarding refunds, exchanges, and returns, which should be clearly outlined in the Shop Policies. We highly recommend aligning your store’s policy with the Printify return policy.
However, please keep in mind that every purchase made on Etsy is protected by the Etsy’s Purchase Protection program. In situations where a customer’s expectations are not met and the seller is unable to resolve the issue within 48 hours, Etsy will step in to provide support. Customers can receive a full refund for purchases that never arrive, arrive late, arrive damaged, or do not match the listing description.
| Return policy | Defective products | Non-defective products |
|---|---|---|
| Etsy | 180 days* | Set by the seller |
| Printify | 30 days** | n/a |
* Starting from the date of the transaction.
** Starting from the moment the package status is updated to “Delivered” in Printify. Only photos are required, the products don’t need to be returned.
eBay US
Every eBay US seller has the flexibility to set their own return policies. We strongly recommend aligning your store’s policy with the Printify return policy.
Please be aware that, even if you specify “no returns accepted,” under the eBay Money Back Guarantee, a customer can still request a refund if the product hasn’t arrived or if it doesn’t match the listing description. This aligns with the Printify return policy.
| Return policy | Defective products | Non-defective products |
|---|---|---|
| eBay US | 30 days* | Set by the seller |
| Printify | 30 days** | n/a |
* Starting from the estimated or actual delivery date.
** Starting from the moment the package status is updated to “Delivered” in Printify. Only photos are required, the products don’t need to be returned.
TikTok Shop US
The TikTok Shop US return policy covers almost all items, including POD products. Customers are able to return any product within 30 days, even if they simply changed their mind.
Additionally, it’s worth noting that the timeframe for reporting defective products is longer compared to that of Printify:
| Return policy | Defective products | Non-defective products |
|---|---|---|
| TikTok Shop US | 90 days* | 30 days* |
| Printify | 30 days** | n/a |
* Starting from the date of order receipt. Non-defective products purchased during the holiday season qualify for an extended return window.
** Starting from the moment the package status is updated to “Delivered” in Printify. Only photos are required, the products don’t need to be returned.
We recommend incorporating a small margin into your product retail prices to accommodate potential returns. Be sure to periodically review this margin based on customer behavior.
Learn more about the TikTok return policy here.
Amazon US
The Amazon US return policy applies to most items, including POD products. Customers can return any item within 30 days, even if they’ve simply changed their minds.
Sellers on Amazon US are required to provide a minimum return window of 30 days. However, you have the flexibility to offer a longer return window if you choose to do so.
| Return policy | Defective products | Non-defective products |
|---|---|---|
| Amazon US | 30 days* | 30 days* |
| Printify | 30 days** | n/a |
* Starting from the estimated delivery date.
** Starting from the moment the package status is updated to “Delivered” in Printify. Only photos are required, the products don’t need to be returned.
Here’s what you need to know based on your default return address:
- For a US default return address: You will automatically be enrolled in Amazon's prepaid return service. Amazon will provide buyers with prepaid return shipping labels on your behalf. Learn more about this here.
- For an international default return address: You can either provide a prepaid return shipping label for your international return address or offer a returnless refund. Learn more about the options here.
We recommend incorporating a small margin into your product retail prices to accommodate potential returns. Be sure to periodically review this margin based on customer behavior.
Learn more about the Amazon US return policy here.