How does Printify handle refunds and returns?

Printify offers a free reprint or refund when a product arrives damaged or has a manufacturing error, as long as you contact us within 30 calendar days of product delivery. 

Printify is a print-on-demand company, and every product is made only after it's ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.

How to request a reprint or refund

If a product arrives damaged or has a manufacturing error, submit an Issue Report within 30 calendar days of delivery. Include a clear photo showing the issue. There's no need to return the damaged product.

If the same issue affects multiple products that share one design, include an additional photo or video showing all the affected items in a single frame so we can confirm it.

Print placement tolerance 

For DTG, DTF, EMB, and AOP products, there is a 0.5" tolerance for print placement, so minor variations in where the print sits aren't considered a defect. See When is a product eligible for a reprint? for more on which orders qualify for a reprint.

If delivery is unsuccessful

We review each case individually. Depending on why the package couldn't be delivered, we'll either offer a full solution, or you'll be able to choose between a reprint with a shipping charge or a refund of the production cost. 

Before reaching out, verify the delivery address is correct and check with the local post office, as packages are sometimes held for pickup.

If an order hasn’t been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), report the issue within 1 week to be eligible for a reprint/refund.

How refunds are issued

Refunds are issued to your Printify Balance. You can withdraw this amount to send it to your original payment method. 

Withdrawal requests typically take up to 2 business days to be approved by Printify, and if the balance was originally topped up by card, the bank may take up to 10 additional business days to process it. 

If your billing currency isn't USD or AUD, the refund goes directly back to the original payment source instead