How do I cancel or edit an order?

Written by

Sabrina

If the order hasn’t been sent to production yet

The order can be canceled, as well as edited by yourself in your Printify account. Feel free to add or remove products, as well as edit the shipping details.

Note

If you would like to make changes to the product that is already in an “On hold” order – you’ll need to create a duplicate product and edit the order to replace the product, as described here.

If the order has been sent to production

Cancellation

If the order has been sent to production, it means that the order data has reached the Print Provider, and they may already be working on the order fulfillment. Due to that, it may not be possible to cancel the order free of charge at this point.

In order to request order cancellation, please click on the order in your account, followed by Cancel order:

If an automatic cancellation isn’t possible, our Support Team will contact the Print Provider to cancel the order for a refund. You will see the status of your cancellation request on the same page.

Note

Cancellation with a refund is not guaranteed to be possible, as the order may have already entered the production process.

At this stage, it won’t be possible to edit or remove any of the products.

Address change

To request an address change, click on the order in your account, followed by Edit:

Note

At this stage, address change is not guaranteed to be possible, as the order may already be prepared for shipping.

If you’d like to find out more about our refunds and returns policy, please visit this article.