Why was my product information overwritten?

When you update a product in Printify, the changes are synced to your sales channel to ensure accurate order fulfillment. In some cases, this can result in existing product information being overwritten. This article explains why that happens, when full updates occur, and how to selectively update product details if you want to keep custom changes in your store.

Since orders are imported automatically, the product information in your store must match what is in Printify. This ensures your customer receives exactly what they ordered. Generally, we recommend making all changes within Printify rather than on your sales channel (like Shopify or Etsy), followed by republishing to keep everything in sync.

However, be aware that if you’ve made changes to the design, its placement, and/or the available color/size variants and click “Publish” as shown below, the entire product will be updated and overwritten.

What if I don’t want to update all product details?

If you have made changes to the product on your sales channel—for example, replacing the standard product mockup images with custom photos—note that you can update product details selectively. That way, you can control exactly what syncs over. Simply check the boxes next to the specific product details you want to update: