If you need help with anything to do with your Printify account or any orders, the Printify Support Team is here to help. You can reach us in a couple of different ways: via chat, or through our contact form. Both of these are available to you 24 hours a day, seven days a week. 

Whichever you choose, the team is dedicated to finding you a quick, efficient answer that will help you get back to what you do best, running your business.

Here’s how the two options work:

24/7 Chat

Start a conversation with Richie, our virtual agent. Just type your message or pick a topic you need help with. If you want, you can ask to talk to one of our support agents anytime during the chat.

To access all of your past chat conversations, go to My requests.

Contact form

You can also submit an inquiry to us using the contact form. The form helps us get the whole picture on what’s giving you a problem and resolve your issue much faster than before.

Once you fill it in, we’ll get back to you by email, and you’ll also see our reply under My requests.

To easily identify the order and product associated with each request, you can customize the My requests page by adding columns like “Order ID”, “Orders”, and/or “SKU”:

If your account is associated with multiple email addresses, you can locate requests in which you’ve been added as a CC recipient within the “Requests I am CC’d on” tab.

Need to report a problem with an order?

Speed up the resolution process by reporting the issue directly from the affected order. Open the order details in your Printify account and select Submit issue. Then choose one of the available options.

We’ll get back to you by email, and you will also see our reply under My requests.