Why have my old orders disappeared?
Your Printify account displays only orders from the past 18 months. Orders exceeding this timeframe will not be visible in your account, but their information remains stored in our system and can be accessed upon request.
To request this information, please contact our Support Team and specify the time period you’re interested in. We will provide the order data in CSV format.
Note
As per our data retention policy, the customer name and address (Personally Identifiable Information, or PII) is only stored for 30 days after the order was delivered or canceled, so this information will not be available in the requested data.