How should I set my store policies?
Setting up an online store to sell your products involves a crucial step: defining and communicating your store policies to your customers. By establishing clear and transparent store policies, you inform your customers, safeguard your store, and remove uncertainties when addressing any issues that customers may encounter.
In this article:
Store policy basics
We highly recommend aligning your store policies as closely as possible with the Printify policies. This helps in reducing or minimizing any expenses related to potential issues. However, the extent to which you can customize your store policies will depend on your chosen sales channel.
| Stand-alone store* | Marketplace** | Printify Pop-Up Store |
|---|---|---|
|
You have complete control over your store policies. |
You are required to abide by the policies of the marketplace and have limited flexibility. |
The Printify policies will apply automatically. |
|
Policies are usually added as separate pages in the footer of the store. |
Store policies will usually be displayed within a separate tab in each product listing. |
Policies are available in the footer of the Pop-Up Store. |
|
The sales channel typically provides some policy templates to help you get started. |
The privacy policy and terms of service of the marketplace will apply, no setup is needed. |
No setup is needed on your part. |
* Shopify, WooCommerce, Wix, PrestaShop, BigCommerce, Squarespace.
** Etsy, eBay US, TikTok Shop US, Amazon US.
Refund and return policy
It’s advisable to closely align your store’s return policy with Printify’s. The specifics related to each sales channel are described in this article. When it comes to refunds and returns, consider adding information about these topics:
- Cancellations
- Issue reporting timeframes
- Damaged/defective product policy
- Non-defective return/exchange policy
- Refund timeframe
- Support contacts
Shipping policy
It’s advisable to closely align your store’s return policy with Printify’s. The general and country-specific requirements are described in this article. When it comes to shipping, consider adding information about these topics:
- Order processing time
- Shipping times
- Shipping costs
- International shipping
- Customs fees
- Lost and returned order policy
- Additional information or requirements
Privacy policy
For standalone stores, there is usually a standard template available. For marketplaces, the privacy policy of that marketplace will apply.
Terms of service
For standalone stores, there is usually a standard template available. For marketplaces, the terms of service of that marketplace will apply.