Holiday Season Resources for Printify Merchants
Prepare your store for the holiday season by checking order cut-off dates, production times, and billing settings. This article covers the 2026 shipping cut-off dates, US shipping surcharge, live chat hours, and the tools that help you manage order changes and support requests, manage holiday orders, and set clear delivery expectations.
Check holiday order cut-off dates
Holiday order cut-off dates are the recommended deadlines for submitting orders for the best chance of arrival by December 24. See the full list of shipping cut-off dates for each Print Provider and shipping method, and share them with your customers to set clear delivery expectations.
To get the most out of the cut-off dates, add them where customers will see them: your homepage banner, product descriptions, checkout notes, and order confirmation emails.
Track production times by Print Provider
Longer production times can affect the delivery estimates you share with customers. Check production time estimates by Print Provider before you promise delivery dates, and keep checking as order volumes grow.
If a Print Provider’s production times go up, you can:
- Let your customers know about the longer timeline up front.
- Offer a faster shipping option at checkout, such as Express Delivery for eligible US orders.
- Switch to another Print Provider or move the order to Printify Choice, as long as it hasn’t gone to production yet.
Understand the temporary holiday shipping surcharge
From October 15, 2026, to January 17, 2027, a USD 0.40 surcharge applies to every order with a US delivery address, across all shipping methods. Read more about the holiday shipping surcharge.
If you sell to US-based customers, consider adjusting your product or shipping prices to protect your margins.
Prepare your billing for the holidays
Avoid disruptions during peak sales periods by making sure your payment methods are ready to handle increased order volume.
- Check your card limits with your bank.
- Or, top up your Printify Balance in advance to prevent order delays.
Update an order’s address or shipping method
You can update the delivery address or upgrade the shipping method on eligible orders through Richie, our chatbot. Log in to your Printify account, open the chat, and ask Richie to make the change. Depending on the Print Provider, the change applies instantly or once the Print Provider confirms it. Either way, we’ll email you when it’s done.
Get support during the holidays
If you need help with an order:
- Keep related requests in one thread. If you already have an open support request and ask Richie to contact our team about something related, Richie adds your new details to that request. We’ll answer all your questions on that topic in one place.
- Track every case in one place. Go to Orders → Support requests to see the status of every cancellation, address change, and shipping upgrade: pending, in progress, or resolved.
- Attach the right evidence the first time. When you submit a reprint or refund request, you’ll see instructions for the reason you select, including which photos or videos we need. Sending the right evidence up front means fewer follow-up questions and faster resolutions.
When is live chat closed over the holidays?
| Holiday | Live chat closed | Closure starts |
|---|---|---|
| Christmas | All day Dec 24 and Dec 25 (ET) | Dec 24, 12:00 AM ET (Dec 23, 9:00 PM PT) |
| New Year | Dec 31 until Jan 1, 8:00 AM ET | Dec 31, 12:00 AM ET (Dec 30, 9:00 PM PT) |
While chat is closed, you can browse the Help Center or submit a support request, and we’ll reply as soon as we’re back.
Find more holiday resources
- Holiday Hub: Explore key dates, top-selling holiday products, and selling strategies in the Holiday Hub.
- Holiday guide: For a deeper dive, read Printify holiday guide 2026: Your roadmap to a successful sales season.
- Mobile app: Manage orders on the go with the Printify Order Management app, available for iOS and Android.
- Community: Share experiences and swap tips with other merchants in the Printify POD Rockstars Facebook community.
- Mentorship: Printify Sellers Club offers learning resources, expert tips, and one-on-one coaching with experienced mentors.
If you have any questions or need assistance, feel free to contact our Support Team.