Printify Connect is a free add-on to the Printify Premium subscription plan that saves you time managing orders by letting your customers report any issues directly to the Printify Support Team. Customers receive a much faster solution, and you spend less time on order inquiries.

When an order is delivered, we’ll automatically send an unbranded email asking your customer to rate their order. If there is an issue with their order, they can report it directly to our Support Team and request a free reprint or refund. The post-delivery email and Printify Connect website do not contain any reference to Printify. Our team will evaluate the customer’s request and proceed accordingly, informing you of the outcome.

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What will the Printify Connect email look like?

The post-delivery email has a simple design with no reference to Printify. We send it from customer@trackorder.site with your store name in the sender information. If necessary, you can quickly change your store name in the Settings page of each store.

We also use the product names and mockup images you’ve set in the My Products page. Please double-check to make sure they’re correct.

What will the Printify Connect website look like?

The page has a simple design with your store’s name at the top-right corner and with no reference to Printify. Your customer will see order details for each line item, and there will also be a button where they can leave a review or request a reprint or refund if necessary.

How will I know that a reprint or a refund has been approved?

We’ll send you an email letting you know we received a reprint submission for a specific problem. Our team will inform you of the final decision. Afterward, you can update your customer on what’s happening. In case of a refund request, we’ll contact you before proceeding.

Our Support Team doesn’t communicate with your customers, so you will need to inform your customer of the support request outcome. If the information submitted by your customer is not correct, we’ll provide you with full details, so you can take over with confidence.

What happens if my customer submits a review?

When leaving a review, customers can rate the products they received on a scale of 1 to 5:

• For ratings of 1 to 3, we will ask about any issues with the order. Customers can report these issues, and the reviews will then be sent to our Support Team for investigation.
• For ratings of 4 or 5, we will ask for details on what they liked about the order.

All reviews left by your customers are visible under Orders → Customer Reviews. Currently, you can only read the reviews, but in upcoming releases, you will be able to download them.

What if my customer ignores the post-delivery email and reaches out to me directly?

You can copy and send the link to Printify Connect from the Orders page. We’ll take care of the rest. Simple as that.

How will you handle orders with both Printify and non-Printify items?

Printify Connect will only show orders fulfilled by Printify. The initial version of Printify Connect includes orders with multiple line items and display tracking numbers for each one. 

Ready for Printify Connect? Start now.