What does the status of my order mean?
An order goes through different statuses from the moment it is placed until it successfully reaches the customer. In this article, you will learn about the meanings of the following statuses:
On hold: Submit order
After a customer makes a purchase on your sales channel, the order will appear in the Orders tab within a few hours or even sooner. Based on your selected order approval settings, it will be sent to production. By default, the order is sent to production 24 hours after import.
While the order is on hold, which means that production has not started yet, you have the option to edit it. You can switch the products or edit the product quantities as needed. To send the order to production immediately, click Submit order.
If you create an order manually, you have the option to either send it to production right away or save it for later. If you choose to save it for later, the order will remain on hold until you click Submit order.
Sending to production
Once an order is submitted, it will be sent from our system to our fulfillment partner, and the status should update within a few minutes. If there are no issues, the next status should be “In production”. If the status doesn’t update within 30 minutes, please contact our Support Team.
On hold: Action required
This status indicates that the order couldn’t be sent to production due to an issue. Please follow the directions given on the order’s page to resolve it. Once fixed, the order can be submitted to production.
|Payment not received||
Please set up a payment method, or, if already connected, check if there are enough funds available. Then attempt to submit your order again. If the issue persists, it may indicate a problem with your card.
|Out of stock||Replace the product or the Print Provider of the affected product in the order and re-attempt order submission. Another option is to manually edit the order or remove the product causing the issue before resubmitting.|
Replace the product or the Print Provider of the affected product in the order and re-attempt order submission. Another option is to manually edit the order or remove the product causing the issue before resubmitting.
|Address issues||Edit the address or add the missing fields and resubmit the order.|
|Canceled - IP reported||You may remove the affected product and submit the rest of the order. Submit an appeal if you believe that the product was blocked by mistake or if you hold rights to the image.|
|Shipping restrictions apply||There’s an issue with the delivery destination. Learn more about the shipping restrictions.|
The Print Provider has received your order and will begin production soon. The production time may vary, but usually takes between 2-7 business days.
Occasionally, the order fulfillment may take longer than initially expected. This may be caused by one or more of the following:
- The Print Provider’s facility is experiencing production delays, which may be caused by various factors such as delayed delivery of stock from the supplier, technical issues with the printing equipment, or peak periods of the year. For more information on the current status of a Print Provider, please visit the Printify Network Fulfillment Status page.
- The order contains 12 or more items.
However, if your order hasn’t been updated or shipped within 7 business days, please contact our Support Team for a status update.
Please check the shipping address to make sure no information is missing and that there are no typos. Some common errors are:
- One or more of the required address fields are missing information (name, last name, zip code, address, region, phone number)
- The provided zip code doesn’t match the area or country
- The character limit has been exceeded (up to 15 characters for phone number, up to 30 for other fields)
- Irregular symbols in the address
- If you have enabled a custom return address, it may not meet our criteria (a minimum of 3 characters in each address field, and a maximum of 15 characters for phone number and 30 for other fields)
If necessary, please contact the customer to obtain or confirm the shipping information and update the shipping details.
Our team is automatically notified about orders with this status and will proactively investigate the issue and contact you if necessary. However, if there is no update within 24 hours, please contact our Support Team.
Canceled: Canceled by print provider
Sometimes, the Print Provider may cancel an order due to unforeseen circumstances like production or stock issues.
If this happens, we will notify you of the cancellation and provide a full refund. You can then create a new order with a different Print Provider.
The order has been canceled as requested and the last order substatus will be retained. The canceled order cannot be sent to production again, however, you can create a duplicate order and send it to production.
Ready to ship
When the order is labeled as “Ready to ship”, it is considered fulfilled (produced) and is prepared for shipping. The order tracking link will be available on the Orders page.
Once the order is in pre-transit and is received by the shipping carrier, the order will be marked as “Shipped”. Please note that for domestic deliveries, it can take up to 5 business days, and for international deliveries, it can take up to 7 business days for updates to appear.
On the way
The order is in transit and is on its way to the recipient. For information on estimated shipping times, please visit our Shipping Rates page.
Available for pickup
The order is available for recipient pickup. This status commonly appears when the shipping carrier couldn’t deliver the package to the exact location or when it was unsafe to leave the package at the delivery location. In such cases, the shipping carrier typically delivers the package to a designated pickup point and shares the pickup location with the recipient.
Out for delivery
The order is out for delivery and should be arriving at the destination soon.
An attempt was made to deliver the order to the recipient, however, the delivery was unsuccessful. Often, this means that the recipient has rescheduled the delivery or the delivery has been redirected to a new address. For additional information, please refer to the order tracking link.
The order has encountered a shipping issue. To find the description of the shipping issue, go to the Orders page, select the specific order, and click on Details. For additional information, please refer to the order tracking link.
Return to sender
The delivery attempts have been unsuccessful, and as a result, the order is being returned either to the sender or to your custom return address, if applicable. For more information regarding the failed delivery please refer to the order tracking link.
The order has successfully been delivered.
Need more help with your orders? Feel free to reach out to our Support Team. We’re here to help you out.