Why is my store not connecting?

Written by

Sabrina Barnes

If you’re encountering integration issues between Printify and your selected sales channel, here are steps to troubleshoot and resolve them.

Make sure you follow our integration guides

It’s important to follow our step-by-step instructions for your respective store:

Ensure the store isn’t already linked to Printify

Log in to any other Printify account you may have and remove the already existing sales channel connection. Once disconnected, you can connect the same store to another Printify account.

Reconnect your store

If you’ve followed the integration guide and the store hasn’t been successfully integrated, we recommend disconnecting your store. After disconnecting, please repeat the integration steps as outlined in our guides (refer to the instructions above).

Note

It is not necessary to click Delete as doing so will delete your products. If you encounter a technical issue with your store at a later time, please do not disconnect your store if it was successfully connected before. Instead, contact our Support Team for assistance.

For WooCommerce users

Ensure that you meet the technical requirements for integration with Printify:

WordPress: 5.5+
WooCommerce: 2.1
PHP: 5.4+ (7.4+ recommended)
POST, PUT, GET, DELETE methods must be enabled by the web-server
Working HTTP or HTTPS auth for WooCommerce API

Apart from not meeting the above requirements, here are some common reasons for integration failures with WooCommerce:

The domain (URL) you enter during the integration process must match the one displayed in your WordPress admin, as shown below:
Security plugins may occasionally block requests from our API. If you encounter issues with connecting or publishing, we advise temporarily disabling any security plugins.
As a last resort, we recommend disabling all non-WooCommerce/non-Printify plugins and attempting the integration process again.